The entity responsible for processing your Data is Chatbots S.L. located at Sardenya street 229 4rt 08013 Barcelona., Spain. All communications regarding the processing of your personal data should be directed to firstname.lastname@example.org.
2.1 Data collected (web)
We collect and process the following data:
a) Corporate Account Data. If you fill out the webform to create a corporate account via our Website, we collect the following data: your name, your email address, your password, your code, your company name, the size of your audience and the time zone you are in. This data is mandatory and if it is not provided, an account cannot be created.
b) Early Access Request. If you wish to have an early access to our tool, you can fill out a form in order to let us contact you. By filling out the form, we will collect the following data: your name, your email address, and your company name.
c) User Guide. If you want to learn how to streamline content delivery with messaging apps, we give you the opportunity to download the user’s guide by providing us your name, your email address and your company name (optional). If you want to receive the latest version of the guide or any updates, you can check the specific box.
2.2 Data collected (chats)
If you sign up for one of our chats or news bots (via Telegram or Facebook or other channel), we collect the following data: your user name for the channel, times of interaction, and the responses you make through the conversations.
It is important that the personal data we have on record is accurate and current. You are responsible for the accuracy of the information you provide to us and you are expected to update any information you provide us with.
2.3 Data use and legal basis
We use your personal data to:
● Contact you, manage requests, and initiate commercial and professional interactions with you.
● Provide our services and manage all the different aspects of our relationship.
● Send any notification emails or commercial communications about our products and services and/or any new features, offers or promotions offered by us.
● For Chat users, to communicate with you, provide news and offers of other services via our Bot channels, obtain feedback and provide support, if necessary.
This processing is based on our legitimate interest to contact you and respond to your requests where your consent was explicitly indicated. For our chat users, the processing is based on your consent provided by you, on the basis of these terms, when signing up to the chat service.
For our clients, processing the personal data of your staff and contacts is necessary to enter into and engage with our services.
2.4 Commercial Communications
If you subscribe to our email newsletter or chatbot, you consent as our user to receive news and commercial communications from us regarding our services (the principal purpose of the newsletter or chatbot). If later you do not wish to receive such Information about Bulletin and other services (defined below), you can expressly opt out by sending a notification to email@example.com or by clicking the unsubscribe link in our email communications. For our chatbot, you can write “stop” at any time.
We do not reveal any of your data unless it is necessary for the performance of our services, such as if it is required by the professional suppliers who provide us their services (email, storage, etc.). We inform you that we use the following international third-party services to provide our Services:
● Intercom (Real-time chat system)
● Amazon (Hosting of the platform)
These companies are located in the United States, territory which does not generally provide adequate safeguards in relation to data processing. However, they are part of the EU-US Privacy Shield and have entered into contracts with us providing the appropriate safeguards according to law.
We will retain the personal data submitted through our website and collected during the course of the services while we have commercial and professional relations with you. Once such personal data is no longer used for the purpose mentioned above, it will be deleted. We may retain personal data beyond the aforementioned periods for legal or administrative reasons, such as defending our responsibility and complying with mandatory legal obligations, subject to applicable law.
We implement security measures and personal data protection schemes as required by law to maintain the confidentiality and integrity of your data and protection against unauthorised access, modification or destruction.
You have the following rights under data protection laws in relation to your personal data: Request access to your personal data (commonly known as a "data subject access request"); Request correction of the personal data that we hold about you; Request erasure of your personal data; Object to the processing of your personal data ; Request restriction of processing of your personal data; Request the transfer of personal data that you have provided us to you or to a third party (right to data portability); Withdraw consent at any time where we are relying on consent to process your personal data. Note that if you oppose or request erasure or restriction of processing, we may not be able to provide our services.
The aforementioned rights may be effective by contacting us at firstname.lastname@example.org or at 327 Verdi street 08024 Barcelona. We may require proof of identity, e.g. a digital copy of an identification document such as your ID card or passport. You also have the right to make any complaint to the competent authority, in this case, the Spanish Data Protection Agency (Agencia Española de Protección de Datos), C/. Jorge Juan, 6, 28001 Madrid, Spain.
Last update: October 2018